Last Updated: 23/11/2025
This Privacy Policy describes how UrbanBullet (“we”, “our”, “us”) collects, uses, and protects your personal information when you visit or make a purchase from urbanbullet.in
By using this Website, you agree to the practices described in this Policy.
1. Information We Collect
We may collect the following information:
- Personal Details
- Name
- Email address
- Mobile number
- Billing and shipping address
- Order & Payment Information
- Order details (products purchased, amount, date, etc.)
- Partial payment information (payment method, status)
- Card/UPI/Net banking information is processed securely by Razorpay and is not stored on our servers.
- Technical & Usage Data
- IP address
- Browser type and version
- Device information
- Pages visited, time spent, and click actions
- Communication Data
- Messages sent via contact forms, email, or WhatsApp
- Support queries and feedback
2. How We Use Your Information
We use your information to:
- Process and fulfil your orders
- Send order confirmations, shipping updates, and support communication
- Improve our products, services, and website experience
- Detect and prevent fraud or misuse
- Comply with legal and regulatory requirements
We do not sell or rent your personal information to any third party.
3. Payments & Razorpay
We use Razorpay as our payment gateway.
- When you make a payment, your card/UPI/bank details are processed directly by Razorpay.
- Razorpay follows PCI-DSS and other industry-standard security practices.
- We do not store your full card number, CVV, or UPI PIN on our servers.
For more details, please refer to Razorpay’s own Privacy Policy available on their website.
4. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Keep you logged in
- Remember your cart and preferences
- Analyze traffic and usage patterns
You can control cookies through your browser settings.
However, disabling cookies may affect some website functions (like cart and login).
5. Data Sharing & Third Parties
We may share your information with:
- Service Providers
- Courier and logistics partners (for delivery)
- Payment gateway (Razorpay)
- Email/SMS service providers (for notifications)
- Legal & Compliance
- Government authorities or law enforcement, when required by law.
All third-party partners are required to protect your data and use it only for providing services to us.
6. Data Security
We take reasonable technical and organizational measures to protect your data, including:
- SSL encryption on the Website (HTTPS)
- Limited access to personal data on a need-to-know basis
- Secure storage of order and customer information
However, no method of transmission over the internet is 100% secure; you use the Website at your own risk.
7. Data Retention
We retain your information:
- As long as your account is active; and/or
- As long as necessary to comply with legal, accounting, or reporting obligations.
You may request deletion of your data, subject to legal limitations.
8. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your data (where legally allowed)
- Withdraw consent for marketing communication
To exercise these rights, contact us at:
📧 urbanbullet1984@gmail.com
9. Links to Other Websites
Our Website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites.
10. Updates to This Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated “Last Updated” date.
11. Contact Us
If you have questions or concerns about this Privacy Policy or your data, please contact:
UrbanBullet – Privacy Concerns
📧 Email: urbanbullet1984@gmail.com
📞 Phone: +91-9920894999